Ethnographic techniques with older people at intermediate stages of product development

Authors:
Andrea Rosales, Valeria Righi, Sergio Sayago, Josep
Information and Communication Technologies Department, Universitat Pompeu Fabra

Presented  in:
NordiCHI 2012 , Workshop  How to Design Touch Interfaces for and with Older Adults: Identification of Challenges and Opportunities(to be presented).

Abstract:
In this paper, we argue that ethnographic techniques such as immersion and simulation, using unfinished versions of products or services, either digital or non-digital ones, conducted in activities which are meaningful for older people (60+), help us include their opinions about and attitudes towards products or services at intermediate stages of their development. We present how we used these techniques in the design of a digital game and a mutualhelp online service with and for older people, and discuss the main lessons learned from these experiences.

Download:
Author’s version

Citation:
Rosales, A., Righi, V., Sayago S., Blat J. Ethnographic techniques with older people at intermediate stages of product development. In Proc. How to Design Touch Interfaces for and with Older Adults: Identification of Challenges and Opportunities, Nordic CHI 2012. Workshop  How to Design Touch Interfaces for and with Older Adults: Identification of Challenges and Opportunities (to presented).