Towards understanding e-government with older people and designing an inclusive platform with them

The paper by Valeria Righi, Sergio Sayago and Josep Blat, Towards understanding e-government with older people and designing an inclusive platform with them – preliminary results of a rapid ethnographical study, has been accepted for publication at the International Journal of Public Information Systems. The paper describes the results of a rapid ethnographical study conducted in Àgora, an adult association in Barcelona, and points out the attitudes of older people towards e-government services.

The work described in this paper has been conducted whithin the Life 2.0 EU-project.

The abstract of the paper:

The ageing population and the growing importance of e-government reinforce the need for further e-government research with older people. We have conducted a rapid ethnographical study aimed at understanding attitudes of older people towards e-government related activities and Information and Communication Technologies. We present initial results derived from our study and discuss a potential scenario for supporting information sharing and promoting a more active and dynamic participation of older people in their neighborhood, which we consider a relevant aspect of e-government with older people. Our initial findings suggest that a variety of inclusive aspects, such as socialization, face-to-face contact, or mutual support impact the use and adoption of e-services by older people.

Citation: V. Righi, S. Sayago, J. Blat. 2011. Towards understanding e-government with older people and designing an inclusive platform with them: preliminary results of a rapid ethnographical study. International Journal of Public Information Systems, 3: 131-142

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